Customer Support

 Warranty 

New equipment carries OEM Warranty according to their terms and conditions.  (OHC) equipment, 6 Months. (SV) equipment, 90 Days.  Our Warranty is liminted to repairing, replacing or refunding at our discretion.  On occasion  we can offer (SV/OHC) equipment from the OEM's that carry a 1 year Warranty.  

Returns

We will accept equipment returned for refund or credit within 30 days with a 20% re-stock / re-cert fee.  The equipment must be returned in original condition and in original packaging.  All returns are subject to our inspection.   There are no returns after 30 Days unless agreed to by APG in writing and according to our terms.

Please call your salesman for a RMA number prior to returning any equipment so that we can provide proper return instructions.

Shipping      
 

We provide shipping services daily via all major carriers, UPS, FedX, DHL Worldwide, and freight carriers upon prior approval.  We do not offer shipping via USPS normally, however if this is a priority for you, discuss this option with your salesperson. 

Tracking numbers are available upon request, so that you may follow your package while in transit.  All shipment will be insured for your protection. 

Shipping rates vary and are determined by weight, dimensions, carrier and country.  International customers will be responsible for all charges pertaining to customs, duties and taxes including VAT charges where applicable.                         

Ordering                        

We are placing extra emphasis on making your Avionics buying experience a good one, by offering low prices, large inventory, and the personal customer support you need.  Our sales team is on the forefront of Avionics and have the knowledge to guide you, answer questions, make recommendations, or if you know what you are looking for, take your order and get it out to you, many times within the same day.   We have decided that to offer the very best service, cut down on  incorrect purchases, and to check availability due to constant stock rotation, speaking with a one of our professionals will remain the best way to purchase, however if you prefer you can email or fax and we will be happy to process your request in that manner.  

     Phone      941-637-8585 or 800-628-2667
                       Our hours are currently 8:30AM to 6:00PM                              
         
     Fax           941-637-0388  24 hours

     Email       sales@avionix.com

Forms of Payment         

                              

We accept all major forms of Credit Cards, C.O.D., wire transfer, paypal,  personal check, with a 10 day hold before shipping, and of course cash is always welcome.

Our credit card authorization is available in PDF form on this page, you may print off, complete and email or fax to 941-637-0388.  If you are paying by wire transfer, you may obtain the wire information from your salesperson.

If you are using paypal please call for instructions.